Terms and Conditions 2024

By paying in full or leaving a deposit on an event, it will be taken that the stallholder has agreed to the terms and conditions and that they have fully understood them all.

The full terms and conditons have been listed below or alternatively if you would like to download a copy, simply click on the pdf download that we send out at the same time as an invoice and save to your computer or device.

For Salisbury Christmas Market terms and conditions please click here

Opening Hours

The markets will be open for business 10.00am – 4.00pm (apart from Guildford which closes at 5pm.)
Stallholders may arrive to set up their stalls from 8.30m (apart from Guildford when it is advised to arrive between 8am and 9am.)
Admittance before this time can not be guaranteed but we will always do our best to allow you in as early as possible (do not arrive earlier than 8am at Guildford. Arriving after 9am at Guildford is acceptable but you will need to make your own arrangements for unloading etc.)

Please do not pack away before 4pm (5pm at Guildford) – this is unfair on other stallholders making the most of any last minute sales and looks unprofessional

Payment Identification

Bank transfer. Please make sure that when you assign a name to your bank transfer, you give the bank transfer a name assignable only to yourself, ie glittering diamonds…Joe Bloggs. Do NOT just assign your bank transfer the name of the market that you wish to attend ie ‘Salisbury’ or ‘Mynt Image.’ We need to know who the transfer is from. It would be very helpful to add the invoice number to the reference.

Please let us know what the payment is for by emailing us at the same time as making a payment. We can not be held responsible for missing your payment and not booking you into an event if we do not receive an email notifying us of your payment.

Cheques. If paying by cheque please make sure that your name and your business name as well as the venues you want to book are marked on the back of the cheque. Please add on £1.50 to cover bank charge. Cheques should be made payable to Mynt Image Ltd.

Public Liability Insurance

Stallholders MUST hold their own Public Liability Insurance. Proof of insurance will have to be emailed to us at least 4 weeks prior to attending.
We reserve the right to refuse attendance to our events if a stallholder does not have PLI. No refund will be made to a stallholder on the grounds of not having PLI for any reason.

Risk Assessments

All stallholders, as from 2023, will be expected to complete a risk assessment and send this to Mynt Image within 2-3 days of a booking.
No booking will be complete without Mynt Image holding a completed Risk Assessment
Mynt Image will chase all outstanding Risk Assessments several times before an event. However it is the responsibility of the Stallholder to provide a completed Risk Assessment
Risk assessments already completed for other organisers are totally acceptable. What Mynt Image need to see is that stallholders have considered the health and safety aspects of their stall.
Any stallholder who has not completed a Risk Assessment will NOT be allowed to attend any events. Because Mynt Image advises all stallholders upon booking that a Risk Assessment is required, NO money will be returned to a stallholder who fails to complete a risk assessment and has their booking cancelled for health and safety reasons. It is made clear upon booking that providing a completed Risk Assessment is part of the booking process.

Licensing Certification Compliance

It is assumed upon booking, that all stallholders hold any necessary licenses and certificates relevant to their products. This includes such documentation as beauty product making licenses and food hygiene certificates.
It is also expected that all products are in line with and comply with European Standards and national guidance such as that issued for toys.
Mynt Image Ltd reserve the right to ask traders for this documentation at any of the markets run by them. Mynt Image Ltd can not be held responsible for a lack of this documentation or certification, this is solely the responsibility of the stallholder.
If a stallholder needing such documentation is unable to provide it when asked, Mynt Image reserve the right to ask them to leave the market immediately or withdraw the affected products from their stall. This is the responsibility of the stallholder and no refund will be given under any circumstance.

Loading and Unloading

Stallholders may unload their vehicles as near as is possible to the venues (please refer to information sent at time of booking for guidelines/suggestions.)
After unloading, stallholders must remove their vehicles to one of the public car parks immediately. Free parking is available at some venues. It is important that you follow the unloading and loading instructions given.
Mynt Image can not be responsible for any traffic violations or tickets relating to unloading or loading
Mynt Image will endeavor to help stallholders unload and pack their cars at the start and end of the event. We can not guarantee that help will be given before 9.00am if stallholders arrive early (apart from at Guildford when we are available to help between 8am and 9am but not after 9am.)

Late arrival at an Event

All stallholders MUST arrive at an event at least 15 minutes before the start of the event, in all cases this will be 9.45am.
Any stallholder who is delayed should call Mynt Image on their mobile number 07411 190 100 or email myntimage@live.co.uk to let them know of their delay 15 minutes before an event, Both the phone number above and emails are monitored on the morning of events.
Mynt Image reserve the right to re-allocate the tables of any stallholder who has not arrived 15 minutes prior to the start of an event, to an alternative stallholder. If the original stallholder should then turn up, NOT having informed Mynt Image that they will be delayed, their right to a table at the event will have been forfeited. Mynt Image will NOT refund the fees of any stallholder who has had their stall re-allocated due to lateness.

Removal of rubbish

Stallholders are responsible for the removal of any rubbish, boxes or personal effects at the end of the market. Mynt Image can not be responsible for any rubbish created from the use of the stall or from refreshments eaten by a stallholder. Please help us keep the halls we use clean.

Electrical Equipment

All electrical equipment used by stall holders must be PAT tested if older than one year. Proof of PAT testing may be asked for in advance. This includes electrical cables and extension leads.
NO leads may be secured to the floor or walls by stallholders. Any damage caused by the use of such tape used will be the responsibility of the stallholder
If a stallholder needs electricity this MUST be put on the original form submitted. Subsequent to this, Mynt Image require a 10 day notice by email that a stallholder needs electricity. Please do NOT arrive at an event and ask for electricity if it has not been previously asked for in writing.

Allocation of spaces

Spaces/positions are allocated in advance of each event.
You are booking a space (apx 5’ by 7’) with a table (apx 6’ by 2’) supplied (unless mentioned otherwise on the website or by us at time of booking) to fit within it allowing for room for everyone to get in and out. N>B Tables at Abingdon may vary in size
Any banners, rails, signs, small tables/shelves etc that you take MUST fit within the space along with the table and not interfere with other stallholders. For example if you take a rail or additional table/shelving unit etc you must then use a smaller table supplied by yourself so that it all fits within the space allowing for room for others to get in and out. If a stallholder needs additional space, then a 2^nd table space should be purchased.
At some venues, some additional space may be given but this can not be expected at every venue. Please note that stalls on an inner island usually have more space than stalls against a wall.
Stallholders will be shown to their table/space on arrival or it can be found by the label we have put out. Mynt Image allocate spaces taking into account many factors (ie product type, disability etc etc etc) and this decision is final – no complaints or arguments on the day will be accepted. Stallholders who decide to argue with staff regarding placements will be asked to leave the event and will NOT be refunded. Mynt Image will NOT tolerate abuse of our staff in any manner.

Premier Club members are given the right to select their favoured locations subject to availability, in preference to non-Premier Club members.
Mynt Image can not and will not guarantee any position to a stallholder in advance. Preferences are noted but can not be guaranteed. All spaces are fluid and will depend upon the mix of stallholders at an event.
It is the responsibility of stallholders to inform Mynt Image if electricity is needed in advance or if a position is needed to accommodate the health of a stallholder.
Any freestanding banners, pull up banners or displays MUST not be used to the detriment of those stallholders adjacent to them. Stallholders are asked to negotiate their spaces with their neighbouring stalls rather than simply making assumptions.

Cancellation Rights

Stallholders have 14 days to cancel their appearance at a market from the day that Mynt Image confirm their place at a market by email. This should be done by email or letter
Cancellations may also be accepted up to the period 6 weeks before each event but this is at the discretion of Mynt Image and will depend on the circumstances of each individual case (there will be a £10.00 admin charge per market cancelled.)
Subsequent to the 6-week mark, no money will be refunded unless alternative stallholders can be found.
Mynt Image will NOT refund any event space cancelled by a stallholder after the Tuesday before an event. This is the day that the 3, 4 or 5 day reminders of the forthcoming events are sent out.
All cancellations will be subject to a small admin charge of £10.00 per market unless within the 14-day period.
‘Last minute cancellation spaces’ that are booked, are not subject to the 14 day cooling off period.

Cancellations of Markets by Mynt Image

In the unlikely event that Mynt Image have to cancel a market, all stallholder’s payments will be returned. Markets will only be cancelled by Mynt Image if the venue has become unusable or if the owners of the venues decide to cancel the booking. These are unusual situations and please be assured that Mynt Image will do their best to avoid these situations at all possible costs.

N.B. Stallholders need to be aware that during the COVID pandemic, where markets had to be cancelled by venues, ALL stallholders were given the opportunity to have a refund within 72 hours or let Mynt Image keep their money on account for future bookings. No admin charges were made by MYNT Image

Our venues

All venues are visited prior to use. The markets and their potential footfall are assessed. All advertising possibilities are considered and different methods utilised to maximize footfall at each venue.
Mynt Image turn down far more venues than we accept, even turning down venues which have previously been utilised by other market operators. We believe that we only accept the venues with the most potential onto our books.
Mynt Image are constantly in touch with the venues that we use sorting out any problems that may occur and liaising with them to create the best possible outcomes for stallholders.
Mynt Image try to work with a venue and the community rather than simply renting a hall.

Quotas of different stalls

The amount of stallholders offering similar goods will be limited. Although Mynt Image believe that competition is healthy, flooding a market with similar goods is not.
Mynt Image will not book more than 4/5 jewellers at any event subject to administration errors.
Mynt Image will not knowingly book more than 3/4 candle sellers into any event, subject to administration errors.
Quotas are set for each type of product by Mynt Image taking into account many years experience of running craft and gift markets, whilst being fair and consistent to all who book and also to potential customers.

Declaring your items for sale

Only articles declared on the application form or otherwise agreed prior to the event will be acceptable on your stall. We reserve the right to ask you to remove any undeclared articles from your stall should they breach prior agreement.

Advertising

Mynt Image will work to get as many people as possible to enter the venues. Most advertising will take place on the day itself with banners, flags and sign spinning staff.
Stallholders may advertise the market themselves in any form they wish. FREE Event posters are available: Stallholders are encouraged to click on 'Advertising Successfully' for posters which can be used for each event.
Mynt Image will advertise in some local magazines where these are thought to be at the heart of a community and will be beneficial.
Mynt Image have sent posters to each hall owner to display. Some halls use these effectively and display them prominently, whilst others won’t.

Other ways of advertising such as the internet or radio, may be used by Mynt Image. Stallholders are encouraged to do their own advertising as well as rely upon Mynt Image.

Advertising on Facebook or Instagram by stallholders has been shown to bring results. Mynt Image utilize Instagram to attract customers as we find this an effective method. The more that we can advertise the event collaboratively the more successful the market.

What we won’t do to advertise events:

Mynt Image do NOT advertise using posters/signs on lamp posts, this is highly illegal.

Mynt Image do NOT put advertisements in newspapers.

Mynt Image do NOT put posters or signs in shop windows. If a stallholder wishes to do this in advance they have our permission to do so providing that permission has been sought by the property owner.

Trading practises

Mynt Image practice ethical trading methods. We firmly believe that every action that we take is above board, ethical and done for the best ethical and moral reasons.
We do practice very active marketing methods to create the good footfalls that we always create.
Mynt Image Directors take a firm stance with any member of the Mynt Image team who make derogatory comments about any other traders or who are not upholding the good name and reputation of Mynt Image.
We are aware that to some of the ‘craft fair world’, our methods may be a little revolutionary or controversial at times, but we firmly believe that our stallholders want a good footfall and we will use any legitimate method possible that is legal to achieve this.

£10 deposit system

For those booking multiple markets at the same venue (3+ markets) we offer a £10 deposit system.
The first market booked at the venue is to be paid in full with a £10 non-returnable and non-transferable deposit being put in place to secure any other markets at the same venue (£10 for each additional market).
The balance for each market is to be paid 6 weeks BEFORE each event (ie before the six weeks point not after it.)
If a stallholder is unable to attend any of the markets for which a £10 deposit has been left, the £10 can not be transferred or refunded.
Please be aware that it is NOT up to Mynt Image to remind stallholders of any balance payment at 6 weeks and we can not be responsible for any emails that are not received by stallholders around the 6-week mark (we will do our best to aid you by sending a reminder before the six week point but it is your responsibility to make the payment before/up to the point it is due and not after is it due.)
4 week reminder. Any balances which remain unpaid 4 weeks before an event MAY result in the stall space being cancelled and reoffered onto the market. Stallholders will be sent a FINAL 4 week reminder which contains a final date to pay. Stallholders will lose their space if no payment is made, along with their £10 deposit. These will NOT be reinstated free of charge.

Footfall and issues beyond our control

We make every possible effort to get as many people into all our events as is possible, but we clearly can not always control this. We will not refund in the event that you feel more people should have been in attendance. There are too many variables at any event which are just beyond our control such as weather, timings of sports events etc.

GDPR

Any information you provide us (ie contact details) are only accessible by the Mynt Image team (office staff only) for the purpose of confirming bookings, event reminders, balance reminders and similar.
On some occasions emails may be sent informing you of any cancellation spaces/availability, release of new dates/events that you may wish to book or similar.
If you inform us in writing we can let you know (within 28 days) what information we hold (this is only ever information that you put on your application forms or that you have sent to us via email.)
If you do not want to be contacted please let us know in writing (this will be actioned within 28 days) but please be aware that you would then not receive any emails reminding you of your booking/any changes to your booking or balance reminders etc – we would require immediate payment of all balances in this case.

Treatment of Staff and other stallholders

Please note that any poor treatment or abuse of staff (or other stallholders) either verbally, psychologically, physically, by email or phone, will not be accepted. Any bullying of staff (or other stallholders) in any way will not be accepted.

Mynt Image value our hard working staff (and professional stallholders) and reserve the right to remove stallholders who do not comply with the above in any way, from both the event and future bookings