By paying in full or leaving a deposit on an event, it will be taken that the stallholder has agreed to the terms and conditions and
that they have fully understood them all.
The full terms and conditons have been listed below or alternatively if you would like to download a copy, simply click on the pdf
download that we send out at the same time as an invoice and save to your computer or device.
For Salisbury Christmas Market terms and conditions please click here
- The markets will be open for business
10.00am – 4.00pm (apart from Guildford which closes at 5pm.)
- Stallholders may arrive to set up
their stalls from 8.30m (apart from Guildford when it is advised to arrive between 8am and 9am.)
- Admittance before this time can not be
guaranteed but we will always do our best to allow you in as early as possible (do not arrive earlier than 8am at Guildford. Arriving after 9am at Guildford is acceptable but you will need to make
your own arrangements for unloading etc.)
Please do not pack away before 4pm (5pm at Guildford) – this is unfair on other stallholders
making the most of any last minute sales and looks unprofessional
- Bank transfer. Please make sure that when you assign a name to
your bank transfer, you give the bank transfer a name assignable only to yourself, ie glittering diamonds…Joe Bloggs. Do NOT just assign your bank transfer the name of the market
that you wish to attend ie ‘Salisbury’ or ‘Mynt Image.’ We need to know who the transfer is from. It would be very helpful to add the invoice number to the
Please let us know what the payment is for by emailing us at the same time as making a payment.
We can not be held responsible for missing your payment and not booking you into an event if
we do not receive an email notifying us of your payment.
- Cheques. If paying by cheque please make sure that
your name and your business name as well as the venues you want to book are marked on the back of the cheque. Please add on £1.50 to cover bank charge. Cheques should be made payable
to Mynt Image Ltd.
Public Liability Insurance
- Stallholders MUST hold their own Public
Liability Insurance. Proof of insurance will have to be emailed to us at least 4 weeks prior to attending.
- We reserve the right to refuse
attendance to our events if a stallholder does not have PLI. No refund will be made to a stallholder on the grounds of not having PLI for any reason.
- All stallholders, as from 2023, will be expected to complete a risk
assessment and send this to Mynt Image within 2-3 days of a booking.
- No booking will be complete without Mynt Image holding a completed Risk
- Mynt Image will chase all outstanding Risk Assessments several times before
an event. However it is the responsibility of the Stallholder to provide a completed Risk Assessment
- Risk assessments already completed for other organisers are totally
acceptable. What Mynt Image need to see is that stallholders have considered the health and safety aspects of their stall.
- Any stallholder who has not completed a Risk Assessment will NOT be allowed
to attend any events. Because Mynt Image advises all stallholders upon booking that a Risk Assessment is required, NO money will be returned to a stallholder who fails to complete a risk assessment
and has their booking cancelled for health and safety reasons. It is made clear upon booking that providing a completed Risk Assessment is part of the booking process.
Licensing Certification Compliance
- It is assumed upon booking, that all stallholders hold any necessary
licenses and certificates relevant to their products. This includes such documentation as beauty product making licenses and food hygiene certificates.
- It is also expected that all products are in line with and comply with
European Standards and national guidance such as that issued for toys.
- Mynt Image Ltd reserve the right to ask traders for this documentation at
any of the markets run by them. Mynt Image Ltd can not be held responsible for a lack of this documentation or certification, this is solely the responsibility of the
- If a stallholder needing such documentation is unable to provide it
when asked, Mynt Image reserve the right to ask them to leave the market immediately or withdraw the affected products from their stall. This is the responsibility of the stallholder and no refund
will be given under any circumstance.
Loading and Unloading
- Stallholders may unload their vehicles as near as is possible
to the venues (please refer to information sent at time of booking for guidelines/suggestions.)
- After unloading, stallholders must remove their vehicles to
one of the public car parks immediately. Free parking is available at some venues. It is important that you follow the unloading and loading instructions
- Mynt Image can not be responsible for
any traffic violations or tickets relating to unloading or loading
- Mynt Image will endeavor to help stallholders unload and pack
their cars at the start and end of the event. We can not guarantee that help will be given before 9.00am if stallholders arrive early (apart from at Guildford when we are available to help between
8am and 9am but not after 9am.)
Late arrival at an Event
- All stallholders MUST arrive at an event
at least 15 minutes before the start of the event, in all cases this will be 9.45am.
- Any stallholder who is delayed should call
Mynt Image on their mobile number 07411 190
100 or email
firstname.lastname@example.org to let them know of their delay 15
minutes before an event, Both the phone number above and emails are monitored on the morning of events.
- Mynt Image
reserve the right to re-allocate the tables of any stallholder who has not arrived 15 minutes prior to the start of an event, to an alternative stallholder. If the original stallholder should then
turn up, NOT having informed Mynt Image that they will be delayed, their right to a table at the event will have been forfeited. Mynt Image will NOT refund the fees of any stallholder who has had
their stall re-allocated due to lateness.
Removal of rubbish
Stallholders are responsible
for the removal of any rubbish, boxes or personal effects at the end of the market. Mynt Image can not be responsible for any rubbish created from the use of the stall or from refreshments eaten by a
stallholder. Please help us keep the halls we use clean.
- All electrical equipment used by stall
holders must be PAT tested if older than one year. Proof of PAT testing may be asked for in advance. This includes electrical cables and extension leads.
- NO leads may
be secured to the floor or walls by stallholders. Any damage caused by the use of such tape used will be the responsibility of the stallholder
- If a
stallholder needs electricity this MUST be put on the original form submitted. Subsequent to this, Mynt Image require a 10 day notice by email that a stallholder needs
electricity. Please do NOT arrive at an event and ask for electricity if it has not been previously asked for in writing.
Allocation of spaces
- Spaces/positions are allocated in advance
of each event.
- You are booking a space (apx 5’ by
7’) with a table (apx 6’ by 2’) supplied (unless mentioned otherwise on the website or by us at time of booking) to fit within it allowing for room for everyone to get in and out. N>B Tables at
Abingdon may vary in size
- Any banners, rails, signs, small
tables/shelves etc that you take MUST fit within the space along with the table and not interfere with other stallholders. For example if you take a rail or additional table/shelving unit etc you must then use a smaller table supplied by yourself so that it all fits within the space allowing
for room for others to get in and out. If a stallholder needs additional space, then a 2nd table space should be purchased.
- At some venues, some additional space may
be given but this can not be expected at every venue. Please note that stalls on an inner island usually
have more space than stalls against a wall.
- Stallholders will be shown to their
table/space on arrival or it can be found by the label we have put out. Mynt Image allocate spaces taking into account many factors (ie product type, disability etc etc etc) and this
decision is final – no complaints or arguments on the day will be accepted. Stallholders who decide to argue with staff regarding placements will be asked to leave the event and
will NOT be refunded. Mynt Image will NOT tolerate abuse of our staff in any manner.
- Premier Club
members are given the right to select their favoured locations subject to availability, in preference
to non-Premier Club members.
- Mynt Image can not and will not guarantee
any position to a stallholder in advance. Preferences are noted but can not be guaranteed. All spaces are fluid and will depend upon the mix of stallholders at an event.
- It is the responsibility of stallholders
to inform Mynt Image if electricity is needed in advance or if a position is needed to accommodate the health of a stallholder.
- Any freestanding banners, pull up banners
or displays MUST not be used to the detriment of those
stallholders adjacent to them. Stallholders are asked to negotiate their spaces with their neighbouring stalls rather than simply making assumptions.
Cancellations of Markets by Mynt Image
In the unlikely event that
Mynt Image have to cancel a market, all stallholder’s payments will be returned. Markets will only be cancelled by Mynt Image if the venue has become unusable or if the owners of the venues decide to
cancel the booking. These are unusual situations and please be assured that Mynt Image will do their best to avoid these situations at all possible costs.
N.B. Stallholders need to be aware that during the COVID pandemic, where markets had to be cancelled by venues, ALL stallholders were given the opportunity
to have a refund within 72 hours or let Mynt Image keep their money on account for future bookings. No admin charges were made by MYNT Image
- All venues are visited prior to use. The
markets and their potential footfall are assessed. All advertising possibilities are considered and different methods utilised to maximize footfall at each venue.
- Mynt Image turn down far more venues than
we accept, even turning down venues which have previously been utilised by other market operators. We believe that we only accept the venues with the most potential onto our
- Mynt Image are constantly in touch with
the venues that we use sorting out any problems that may occur and liaising with them to create the best possible outcomes for stallholders.
- Mynt Image try to work with a venue and
the community rather than simply renting a hall.
Quotas of different stalls
- The amount of stallholders offering
similar goods will be limited. Although Mynt Image believe that competition is healthy, flooding a market with similar goods is not.
- Mynt Image will not book more than 4/5
jewellers at any event subject to administration errors.
- Mynt Image will not knowingly book more
than 3/4 candle sellers into any event, subject to administration errors.
- Quotas are set for each type of product by
Mynt Image taking into account many years experience of running craft and gift markets, whilst being fair and consistent to all who book and also to potential customers.
Declaring your items for sale
Only articles declared on
the application form or otherwise agreed prior to the event will be acceptable on your stall. We reserve the right to ask you to remove any undeclared articles from your stall should they breach
- Mynt Image will work to get as many people
as possible to enter the venues. Most advertising will take place on the day itself with banners, flags and sign spinning staff.
- Stallholders may advertise the market
themselves in any form they wish. FREE Event posters are available: Stallholders are encouraged to click on 'Advertising Successfully' for posters which can be used for each
- Mynt Image will advertise in some local
magazines where these are thought to be at the heart of a community and will be beneficial.
- Mynt Image have sent posters to each hall
owner to display. Some halls use these effectively and display them prominently, whilst others won’t.
- Other ways of advertising such as the
internet or radio, may be used by Mynt Image. Stallholders are encouraged to do their own advertising as well as rely upon Mynt Image.
- Advertising on Facebook or Instagram by
stallholders has been shown to bring results. Mynt Image utilize Instagram to attract customers as we find this an effective method. The more that we can advertise the event collaboratively
the more successful the market.
- What we won’t do to advertise
Mynt Image do NOT advertise
using posters/signs on lamp posts, this is highly illegal.
Mynt Image do NOT put
advertisements in newspapers.
Mynt Image do NOT put
posters or signs in shop windows. If a stallholder wishes to do this in advance they have our permission to do so providing that permission has been sought by the property
- Mynt Image
practice ethical trading methods. We firmly believe that every action that we take is above board, ethical and done for the best ethical and moral reasons.
- We do
practice very active marketing methods to create the good footfalls that we always create.
- Mynt Image
Directors take a firm stance with any member of the Mynt Image team who make derogatory comments about any other traders or who are not upholding the good name and reputation of Mynt
- We are
aware that to some of the ‘craft fair world’, our methods may be a little revolutionary or controversial at times, but we firmly believe that our stallholders want a good footfall and we will use any
legitimate method possible that is legal to achieve this.
£10 deposit system
- For those booking multiple markets at the
same venue (3+ markets) we offer a £10 deposit system.
- The first market booked at the venue is to
be paid in full with a £10 non-returnable and non-transferable deposit being put in place to secure any other markets at the same venue (£10 for each additional market).
- The balance for each market is to be paid
6 weeks BEFORE each event (ie before the six weeks point not after it.)
- If a stallholder is unable to attend
any of the markets for which a £10 deposit has been left, the £10 can not be transferred or refunded.
- Please be aware that it is NOT up to Mynt
Image to remind stallholders of any balance payment at 6 weeks and we can not be responsible for any emails that are not received by stallholders around the 6-week mark (we will do our best to aid
you by sending a reminder before the six week point but it is your responsibility to make the payment before/up to the point it is due and not after is it due.)
- 4 week
reminder. Any balances which remain unpaid 4 weeks before an event MAY result in the
stall space being cancelled and reoffered onto the market. Stallholders will be sent a FINAL 4 week reminder which contains a final date to pay. Stallholders will lose their space if no payment is
made, along with their £10 deposit. These will NOT be reinstated free of charge.
Footfall and issues beyond our control
We make every possible effort to get as many people into all our events as is possible, but we
clearly can not always control this. We will not refund in the event that you feel more people should have been in attendance. There are too many variables at any event which are just beyond our
control such as weather, timings of sports events etc.
- Any information you provide us (ie contact details) are only
accessible by the Mynt Image team (office staff only) for the purpose of confirming bookings, event reminders, balance reminders and similar.
- On some occasions emails may be sent informing you of any
cancellation spaces/availability, release of new dates/events that you may wish to book or similar.
- If you inform us in writing we can let you know (within 28 days)
what information we hold (this is only ever information that you put on your application forms or that you have sent to us via email.)
- If you do not want to be contacted please let us know in writing
(this will be actioned within 28 days) but please be aware that you would then not receive any emails reminding you of your booking/any changes to your booking or balance reminders etc – we would
require immediate payment of all balances in this case.
Treatment of Staff and other stallholders
Please note that any poor treatment or abuse of staff (or other stallholders) either verbally, psychologically, physically,
by email or phone, will not be accepted. Any bullying of staff (or other stallholders) in any way will not be accepted.
Mynt Image value our hard working staff (and professional stallholders) and reserve the right to remove stallholders who do
not comply with the above in any way, from both the event and future bookings